HAJMAREFUNDS
Refund policy
Unused credits are refundable within 14 days — here are the details.
- 1
Unspent credits
Credits you haven’t used — You can request a refund on any pack within 14 days of purchase if you haven’t built a game with it. The full amount goes back to the card or account you paid with.
A pack you partly used — Within the same 14 days, you get back the price of the games left in it, at that pack’s per-game price.
Refunded games come off your credits — Once the money is back, the refunded games come off your credits.
- 2
What was spent
A game you already built — A game is built from questions new to you and stays in “My Games” for whenever you want it, so it isn’t refundable — unless a fault on our end kept you from playing it.
Gifts — An unredeemed gift code can be refunded within 14 days of purchase. A redeemed code is someone else’s credits and can’t be refunded.
Paddle sells to you
Payment is handled by Paddle, the merchant of record for Hajma: it takes the payment, issues the receipt, and sends refunds, and its name is the one on your card statement.
A wrong charge comes back in full
Charged twice, or see a payment you don’t recognize? You get it back in full, no time limit. You can also find your receipt and contact Paddle at paddle.net.
When it reaches you
We answer your request within two business days. Once the refund is sent, it reaches your account within 5 to 10 business days, depending on your bank.
Want a refund? Message us with your registered phone number and purchase date, or the receipt number from your email.
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